STANDARD REFUND TERMS
Products purchased from RyderHost may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
In addition, return conditions can be changed without prior notice, and situations contrary to our usage agreement are not included in the return guarantee.
Note: If a refund back to the original payment method is not possible, a refund to your RyderHost balance can be offered as an alternative.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by RyderHost in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
Hosting (all plans, except first payment after Free Trial)
Daily Backups
RyderHost Email
Priority Support
Linux VPS
Windows VPS
macOS VPS
Linux VDS
Windows VDS
macOS VDS
Game Server
PRODUCTS NOT AVAILABLE FOR REFUNDS
Redemption Fees
CloudFlare
Domain Name Renewals
Domain Name Transfers (if the transfer is successful)
Privacy Protection
SSL Certificates
SEO Toolkit
SEO Marketing Panel
Google Workspace Email
VPS License
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by RyderHost suit their needs. In any way, RyderHost will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). RyderHost remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
PRODUCTS WITH SPECIAL REFUND TERMS
REFUNDS FOR SPECIAL DEALS
From time to time, RyderHost offers special deals such as a free domain when buying 12/24/36 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), RyderHost remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
Please be informed that products purchased using these payment methods can not be refunded to the original payment source:
Multibanco (Portugal)
However, we can offer refunds to your RyderHost Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you.
The following payment method supports full refunds only:
VTC Pay (Vietnam)
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
CHARGEBACKS
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your RyderHost account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that RyderHost may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your RyderHost account and any domain names or RyderHost services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your RyderHost account to limit the risk of payment fraud.
In the event a Chargeback is performed, your RyderHost account may be blocked without the option to re-purchase or re-use it, and any data contained in such a RyderHost account, including any certain content, features, or capacity of your RyderHost account may be subject to cancellation and loss of data.
Your use of the RyderHost Services and the ability to checkout using credit card will not resume until you:
verify the payment method used for the disputed transaction, either by providing:
proof of the payment; or
a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
pay any applicable fees in full, including any fees and expenses incurred by RyderHost and/or any third party services for each Chargeback received (including fees for RyderHost Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to RyderHost, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the RyderHost Services from being canceled and your RyderHost account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the RyderHost Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.
As RyderHost, we do not charge any setup fees as we are based on the mutual trust policy in the services we offer you. However, if you request a refund for some services (such as macOS VPS/VDS/Dedicated, Game Server), the remaining amount will be refunded through your payment institution by deducting the service setup fee.
